Privacy statement Support Center Nova, lost expectation

This website is managed by the board of Steunpunt Nova, lost expectation. By using this website you agree without limitation to this privacy statement.

Consciously inform and protect

Support center Nova, lost expectation is obliged to provide you with information about the handling of your personal data. This privacy statement explains what happens to them, for what purpose, and how they are stored and secured.

Careful, confidential and respectful

Your data will of course be treated carefully, confidentially and respectfully. If you leave your contact details via the website or via email, they will be stored on a secure server.

Contact details

Depending on which form, the following personal data are processed: first and last name, address details, telephone number, e-mail address, possibly the name and year of birth of your deceased baby, the hospital where you work and the IP address (the address from which the website has been visited, i.e. the internet connection used) and information about your activities on the website.

What happens to that data?

This information is kept to contact you or to answer questions. By leaving your contact details, you give permission to Steunpunt Nova, Lost Expectation to inform you further about our organization.

What does not happen with your data?

Your data will not be sold to others. They are also not used to compile extensive visitor profiles, nor for decision-making based on automated processing (that is, by computer programs or systems without human intervention). Our websites contain links to other websites that operate completely independently of Steunpunt Nova and over which we have no control. This means that other websites have their own privacy policy.

Is your data shared with third parties?

No, except with:

website host, for storing data from contact forms;
Google Analytics, for the analysis of website visit data.
Processing agreements have been concluded with the above-mentioned companies or organizations.

What happens when you visit our website?

Technical and functional cookies are used to ensure that our website works properly and to guarantee ease of use. In addition, general visitor data, including the IP address, is tracked via Google Analytics.


A cookie is a small and simple text file that is stored on your computer or mobile device when you first visit a website. Via the settings of your internet browser you can unsubscribe from cookies (no longer store them), delete previously stored information and have a notification sent when a cookie is sent. However, some websites work less well if you disable all cookies.

Google Analytics

Google Analytics analyzes visiting and clicking behavior on our website. This information is stored by Google on servers in the United States and processed in reports about the functioning of the website. You can find their privacy policy with more information on the websites of Google and Google Analytics. This collection of data is done in a privacy-friendly manner. No combination of other Google services with Google Analytics is used. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. We have no influence on this.

Your data is well secured

We take the protection of your data seriously. Our computers are secured with appropriate and effective technical measures and the website uses a reliable SSL certificate.

How long will your data be retained?

No longer than is necessary to achieve the purposes for which your data is collected. In concrete terms, this means that data is kept for a maximum of 2 years. An exception to this is the legal obligation to keep tax-related data for 7 years.


Do you want to view your data or have it deleted? Please contact us at We will process your request within 5 working days. If you see reason to do so, you can object to the processing of your personal data and/or file a complaint with the Dutch Data Protection Authority.